Refund and Cancellation Policy

1. General Policy

Donations made through idvika.in are generally considered final and non-refundable. We appreciate your support and commitment to our cause. However, in cases where a transaction error or duplicate payment occurs, you may be eligible to request a refund or cancellation as outlined below.

2. Eligibility for Refunds and Cancellations

Refunds or cancellations will be considered under the following circumstances:

• Technical Errors: If a donation is processed due to a technical glitch or system error.
• Duplicate Transactions: In cases where the same donation is inadvertently processed more than once.
• Unauthorized Charges: If a donation was made without proper authorization.

Please note: Donations made voluntarily, or due to a change of mind, are not eligible for cancellation or refund.

3. Procedure for Refund or Cancellation Requests

Contact Us Promptly:

• Submit your refund or cancellation request within 7 days from the date of the transaction.
• Email your request to support@idvika.in with the subject line “Refund/Cancellation Request.”

Provide Necessary Details:

Include the following information in your request:

• Transaction reference number
• Date and time of the transaction
• Amount donated
• A brief explanation of the issue (e.g., duplicate payment, technical error)

Review Process:

• Our team will acknowledge receipt of your request within 48 hours.
• We will review your case on a case-by-case basis to determine eligibility for a refund or cancellation.

Refund Processing:

• If your request is approved, the refund will be processed and credited to the original method of payment.
• Please allow 7-10 business days for the refund to reflect in your account.

4. Exceptions

• Finality of Donations:
  Voluntary donations, once processed, cannot be reversed or refunded.
• Delayed Requests:
  Refund or cancellation requests received after the 7-day window may not be considered.

5. Disclaimer

While we strive to ensure accurate and secure processing of all transactions, refunds and cancellations are subject to approval at our sole discretion. We reserve the right to refuse or delay any refund or cancellation request if it does not meet our eligibility criteria or if further investigation is required.

For any questions regarding our Refund and Cancellation Policy, please contact our support team at support@idvika.in or call us at +91-9981002921